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Sage Accpac ERP Software |
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Accpac Information
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On-going help & support
Once your solution has been built and fully implemented we provide on-going
help & support from our help desk in Bury. These services include unlimited
telephone support under an Annual Maintenance & Support Contract.
Our standard support contract covers the following services:
● Responses to all requests for help & assistance
● Solutions to software faults found in programs
● Advice & guidance on the use of the software supplied
● General advice & guidance on the operation of your system
● Supply of service packs & free of charge upgrades
We can provide remote support of your system using PC Anywhere. Generally
we require all our customers to perform data integrity checks & full backups
on a regular basis. In the event of a database corruption this is resolved
by restoring the last good backup & reprocessing lost data. We can provide
database repair services but these are not covered under our standard
support contract.
Sage Accpac has an extensive support network & they provide us access to a
knowledge base to resolve known problems. We can raise problems with their
product support team & they will find a solution for us.
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